Returns & Exchanges

Return and exchange policy / for personalized items

Dear customers,

Thank you for choosing to purchase from kpops0c1ety.shop. We want to make sure that your experience with our products is smooth and satisfactory, so please refer to our return and exchange policy, especially regarding personalized items.

Return policy for personalized items:
Unfortunately, we are unable to accept returns on personalized items as these are made specifically to your individual specifications. This applies to products where lettering, colors or other customizations have been made to your specifications. Please understand that due to the unique nature of these items, we are unable to offer refunds or exchanges .

Clothing return policy: Free replacement for image defects:
We guarantee that if there are proven image defects on the clothing, a free replacement will be provided. Please send us photos of the defective item - graphic - (blurry, color not covering stitch, tears, etc.) in advance. After checking, we will immediately send you a replacement for the item of clothing in question.

Quality control:
Of course, we check every personalized item for any defects or errors in workmanship before shipping. However, if a problem does occur or the product does not meet the expected standards, please contact us immediately. We will do our best to find a satisfactory solution.

Exchange:
Please note that we are generally unable to offer exchanges on personalized items, so we recommend that you carefully check all details and customizations before ordering to ensure your product is exactly how you want it.

Customer service:
Our customer service is always available to answer any questions or solve any problems you may have. Please do not hesitate to contact us at [Contact Information].

Thank you again for your trust in kpops0c1ety. We hope you will enjoy your personalized items for a long time.

Best regards,

kpops0c1ety